Engie Avis Clients 2025 : 3,9/5

[email protected].
M.
Margrita

À éviter, pose d une nouvelle chaudière mercredi, problème de raccordement et pas d ouvriers disponible, donc depuis ce jour, 12 dans la maison et pas d eau chaude, on devait me rappeler pour fixer un RV la semaine prochaine
Ce matin xxx appels de ma part à Engie, peut être que leur plombier pourra écourter ses vacances demain samedi, Ben voyons c est le wk, j ai mis un seul radiateur électrique ( j arrive à <16°,) inadmissible de me laisser dans le froid vu mon grand âge.. Chercher L erreur,

Worst company ever. Impossible to get my own money back.

I have never experienced customer service as terrible as Engie in my entire life. I closed my electricity contract in September and my final bill clearly shows that Engie owes me some 305 euros which they promised to refund within fifteen days. It is now the end of November and I still have received absolutely nothing.

I have called their customer service again and again more than 7-8 times and every single time they give me the exact same empty lines just wait just be patient it will be done in ten days or two days or soon. Every time it is a new excuse and a new lie. Nothing ever happens. I asked to speak to managers several times and even the so called managers repeat the same script with zero action zero help and zero responsibility.

Engie simply refuses to give me the money they owe me even though it is written on their own bill. What makes it even worse is that when they have to take money from you, they never miss a second. But when it is time to give money back, they suddenly disappear, delay, or ghost you completely.

I have never seen a company disrespect its customers to this level. Calling them is a complete waste of time because they never solve anything and they never follow up. If you value your money your time or your peace of mind please stay far away from Engie.

This company has the worst service I have ever dealt with and switching away from them was the best decision I made. I regret ever trusting them and I warn everyone who reads this to avoid them completely.

Service client NUL.Contrat offre elec Happy heures Vertes 1 an souscrit octobre 2025...avec effet 1er novembre 2025...Pas encore mis en place,malgré plusieurs démarches. Je pense que c'est de la publicité mensongère (pour attirer de nouveaux clients sur une offre plus basique)..Ce contrat n'existe probablement pas!!!!!

Conseiller très à l écoute
Offres globales parfaites
Tout à été gérer parfaitement avec zéro soucis pour ma part.

Parfait,aucune attente pour mon déménagement

pour le moment cela me convient j'ai été débité d'une petite somme , je verrais pas la suite c'est trop tôt pour mettre un avis.

Arnaqueurs professionnels, propose des contrats complementaires sans en parler, bref des methodes de voyous. A fuir au plus vite

Réactivé et efficacité

Personne à l'écoute de ma demande et très agréable